RPC Lettings - Universal Credit/Benefits

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Universal Credit

Benefits information for Universal Credit and Housing Benefits

Universal Credit and Housing Benefit

We still have tenants in receipt of Housing Benefits administered by the Local Authority, but these are gradually being migrated to Universal Credit. Most tenants on benefits now receive Universal Credit from the Department of Works and Pensions.

Universal Credit is being rolled out across the UK, and here in the North West we have been dealing with it for 5 years.  RPC works very closely with both the DWP and our Local Authorities to do what we can to ensure our tenants apply for and receive the housing benefits they are entitled to, and our landlords receive the rent due to them.  In many cases we have been successful in applying for the housing benefit element of Universal Credit to be paid directly to us rather than to the tenant.  This makes things better for both parties, as the tenant is not tempted to spend this allowance on other expenses, and we are notified or become aware at an early stage if the benefit has dropped or has been stopped.  We encourage our tenants to continue receiving benefits by notifying the DWP regarding any change in their circumstances and keeping up to date with information required by the DWP. 


Tenants – If you have any queries about your online application or need help with providing the DWP with the information required, please ask us and we will do what we can to explain what they require and help you find what you need to supply to them.  When you take on a tenancy, we ask you tell the DWP that you have given us permission to ask the about your benefits and you want them to share that information with us.  This helps us keep your housing benefits coming in on time and stops you from getting into arrears and risk losing your home. RPC welcomes tenants on benefits, and we are here to help if we can.  Tenants - you can find the online application form for Universal Credit on this link.  Apply online for Universal Credit

Landlords – If your tenant falls into arrears we will ask the DWP for additional payments to gradually catch up and have been successful in collecting rent arrears in many cases. We have a dedicated secure email connection with the Universal Credit department giving us the advantage of quick and  confidential notification of payments and exchange of information.   RPC welcomes Landlords with properties in all areas, including the Compulsory Landlord Licencing  areas.  No area is “difficult to manage” for RPC, and we strive to do the best we can for both our Landlords and our Tenants.   For the official government information please follow this link.  UK Government Universal Credit Information


Mike Perin

Mujeeb and his team have given a fantastic service over the years and have dealt with everything seamlessly and with minimum fuss. They have managed properties in the selective licensing area and have made sure that all the council rules and regulations have been met. I can't fault the service... Read testimonials
Mike Perin

John Cranwell-Ward

Thank you so much for everything Mujeeb especially for looking after me for 19 years! And thanks to Yvette and your superb team. You are probably the best landlord Management Team in the UK. All the very best John Cranwell-Ward   Read testimonials
John Cranwell-Ward

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Claudia Koestler

From: Claudia Koestler  Sent: 26 Jan 2021 at 17:57 To: Mujeeb Rehman. For more than two long years I was going through tough times with my little property in Burnley, and now that I was lucky enough to switch to RPC Lettings, it feels like a curse being lifted and I couldn´t... Read testimonials
Claudia Koestler

Joe Gallagher

Hi Mujeeb We cannot thank you enough for the help and support that you have given us with our issues with the local council. Without your efforts we would have lost a considerable amount of money and our properties would have remained unlettable. At all times you have kept us fully informed... Read testimonials
Joe Gallagher

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