Testimonials

Mike Perin

Mujeeb and his team have given a fantastic service over the years and have dealt with everything seamlessly and with minimum fuss. They have managed properties in the selective licensing area and have made sure that all the council rules and regulations have been met. I can't fault the service they have given. Wishing the whole team the very best for the future. 
Thanks Mike

John Cranwell-Ward

Thank you so much for everything Mujeeb especially for looking after me for 19 years!

And thanks to Yvette and your superb team.

You are probably the best landlord Management Team in the UK.

All the very best

John Cranwell-Ward

 

NHS Sponsorship

Claudia Koestler

From: Claudia Koestler 
Sent: 26 Jan 2021 at 17:57
To: Mujeeb Rehman.

For more than two long years I was going through tough times with my little property in Burnley, and now that I was lucky enough to switch to RPC Lettings, it feels like a curse being lifted and I couldn´t be happier! Although I rarely write reviews, I can whole heartily recommend them: It was the best decision I could make to switch to RPC.  Mujeeb and his team are not only very professional, but also very friendly, attentive and the most importantly, you always feel that you are dealing with real people. There is an attitude of honesty and willingness to help that is extraordinary and praiseworthy. They communicate very well and quick, too, and they are very knowledgeable. 

Before them I had to deal with lettings agents that were purely profit motivated. They were all very unhelpful in catering to my needs and showed no interest or care whatsoever when a tenant stopped paying rent and left the house severely damaged. I was ripped off by builders twice, and was at my wits end when I finally found shelter at RPC. Their service was all one could ask for, with good communication throughout and good value for money. The property was renovated to a good standard and once complete was quickly put on the market and tenants found. They strive for a happy customer and yes, I am. If you are looking for a real good partnership, look no further.

Joe Gallagher

Hi Mujeeb We cannot thank you enough for the help and support that you have given us with our issues with the local council. Without your efforts we would have lost a considerable amount of money and our properties would have remained unlettable. At all times you have kept us fully informed regarding all issues and it has been a pleasure to deal with you. We highly recommend your agency and look forward to a long future relationship with you. With best wishes Joe

Email received 20th October 2020

Best Managing Agent

Email from Feb 2020

Dear Mujeeb

Thank you for your very swift reply. I’ll come back to you on this next week as to any future incident. 

Thanks for your good offices: RPC is the best managing agent I’ve ever dealt with. I’ve been dealing with a national agent in Liverpool for the last couple of years  and despite trumpeting awards for this and that, my experience with them has been one of the worst!

Have a good weekend.

Regards

Stephen

Short but sweet

From: Cynthia  
Sent: 15 May 2019 12:07
To: Mujeeb Rehman <mujeeb@rpclettings.co.uk>
Subject: Tenant /property /management.

 

RPC managed many of my propertys
AND do a fantastic job.
Cynthia
Landlady

Excellent Management

Hi Mujeeb,

 

Thank you for your continued help in managing our property. We are very happy with the excellent management and transparent service you have provided and continue give us. I attach the required evidence and completed forms. 

 

Cheers

 

D A

 

Efficient and Transparent

Hi Mujeeb

Many thanks for your nice Christmas Card and all your help in the past year.  You are right.  RPC is a great outfit.  Efficient and Transparent. 

All the best for 2019

Glenda

Integrity and Professionalism

Recently we received a copy of this email sent to the Burnley Council regarding our services. 

 

"As you can imagine due to the nature of our work we receive a lot of complaints in relation to landlords about poor condition, poor management practices, unlawful evictions; and even intelligence sharing in relation to serious organised crime.

 

Despite this we know there are many landlords and managing agents that work professionally providing excellent standards but it so nice when we hear it from other people which is why I wanted to share the email with you.

 

Regards Clare

 

From: Steve Daly [mailto:steve@homes2love.net]
Sent: Wednesday, November 29, 2017 9:41 AM
To: Clare Jackson
Subject: The flooding issue between 9 & 11 Granby Street, Burnley, Lancs, BB12 0PP

 

Good morning Clare,

 

Well I hope?

 

Clare, you may recall, a few weeks ago, there was an issue whereby the kitchen ceiling and wall became extremely damp due to what was obviously a water leak. This happened on Saturday evening, was reported on the following Sunday and it was not until Monday, that I could get an emergency plumber in to do the necessary fix

 

It turned out that the tenant had been playing with the central heating system and caused the flooding in No 11 Granby Street which then impacted No 9.

 

I was not best pleased as around that time I was ‘firefighting’ on so many property issues for homes2love [leaking showers and a flood in a property in south London]

 

Well I’m sending this e-mail as I would like the Licencing Team at Burnley Council know that the actions taken by both the Landlord [Mohammed Butt] and the Letting Agent [RPC – led by Mujeeb Rehman] have been exemplary

 

These guys have just been absolutely amazing and are a credit to their profession – they have handled this issue with great integrity and professionalism

 

On being alerted that there was a problem by a member of your team, Steve from RPC immediately went out to 11 Granby Street to turn off the water to stop further ingress

 

Mohammed [the landlord] was brilliant in no questions asked, paying for the emergency plumbing visit and has since sent in his team to repair/repaint the ceiling and wall in the kitchen and repair the kitchen light

 

Often Landlord’s & Letting Agents come in for such a bad press, so it’s great when  there are shining examples when this trend is bucked

 

Please can you kindly feed this back to your team

 

 

Kind regards,

 

 

 

Steve Daly

Maintenance Manager

Homes 2 Love

steve@homes2love.net

07951 724608

 

 

 

Nice Professional People

Good morning Mujeeb

 

I hope you and your team are well.

 

Just a quick note to say thank you to you and your team for looking after my property and the rental aspect. Every time I had cause to contact the office I was met with good service, nice professional people and people who knew me and the property and who were always happy to deal with my queries.

 

The property is now sold and I have returned the license form to the council as requested.

 

Thanks once again for all your help.

 

Kind regards.

 

Tina.

Landlord Licence application and RPC's help

Dear Mujeeb and all the team at RPC,

Thank you for helping me with the Landlord License on-line application.  When I tried to do it myself I had nothing but problems with the forms, the website, and the information they required.  I did read them, but the instructions on the website were not at all clear to me.  Happily you offered to complete the forms, and sent me pdf files for my approval prior to submitting it.  It was also very good that you helped us complete the License Holder's forms and showed me how to apply for the Scotland Disclosure. 

The extra burden of the license application is not just the fee per property, but the worry about correct completion of the forms, and the time consuming activity of actually entering everything on the on-line forms.  Thanks to RPC that is now completed and I am a compliant landlord!

 

Best wishes

Nick ( Malta)

Proficiency & Professionalism

After struggling with a few unreliable letting agents over some years, we found Mujeeb Rehman & RPC Lettings over 10 years ago. We transferred our 3 properties to him and have never looked back. We had difficult properties and struggles along the way but were so well supported by Mujeeb and his staff that our journey became manageable. Their proficiency & professionalism was executed in such a personal, prompt and attentive manner that one would be forgiven for thinking one was the only Landlord they were attending to. Unlike other agencies we used, RPC never failed to find tenants within a short space of time. Our rents were paid timeously and all other services were provided efficiently with dedication and care. The fact that staff remain with RPC Lettings year on year is a testament to a happy and well-run company thus providing landlords with continuity and confidence. Other agencies may charge a lower Management fee but in my experience the fees charged by RPC are absolutely justified in respect of their first class service and the reduction of stress for the Landlord. We have no hesitation in recommending this agency above all others.

Heather & Ian Johnson (2017)

In Safe Hands

Since RPC Lettings took over as Lettings Agents for my properties I have found them to be completely professional.  The Inspections they carry out are thorough and if jobs need to be done they are carried out as quickly as possible after consultation with the Landlord. If you phone the Office with a query then they deal with it and come back to you with a reply soon afterwards.  They inform you of any new laws regarding Landlords. The staff are always pleasant and helpful. I would recommend them to any new Landlords as I have nothing but praise for them as they are efficient and I know my houses are in safe hands.

 

Marcia Chadwick

 

 

Outstanding areas

RPC Lettings has been managing my property for just over a year. I consider their service to be very professional particularly outstanding in the following areas:

 

All paperwork and contracts have been professionally and promptly dealt with
Rents are collected and paid into my account promptly and I am notified by email
They have sourced quality contractors quickly when problems have occurred

 

In conclusion, I would recommend RPC Letting services to any landlord who requires a professional, prompt and above all friendly service.

 

Dave S. Chunilal

NISYST – Nirvana Retail Solutions Group

 

Totally Reliable

I have no hesitation in recommending RPC and the team to all landlords as they have looked after me really well for several years. They are totally reliable in paying rent on time and fully understand how to deal with housing beneficiaries. They also go out of their way to assist with finding or vetting suppliers and sourcing new tenants.  Simon Brickman

 

Delighted with Personal Service

“Mujeeb, MD of RPC Lettings  took over the management of our 9 properties over a year ago. I have been delighted by the personal service provided and the ongoing attention that my properties have received. I would recommend RPC to anyone.”  Andrew Mence

 

 

Strongly recommend them

When we changed to RPC, due to the retirement of our previous excellent agent Brogan Properties, to look after all our properties in the Bolton area,  I was very concerned that we might not get the same a good service.

But I shouldn't have worried! Yvette at the Bolton branch has been very helpful, punctual to all my requests and always on the ball! I can strongly recommend them!

Elaine Priest

Summerfield Services ltd

 

Recommend them to any new Landlord

Since RPC Lettings took over as Lettings Agents for my properties I have found them to be completely professional.  The Inspections they carry out are thorough and if jobs need to be done they are carried out as quickly as possible after consultation with the Landlord. If you phone the Office with a query then they deal with it and come back to you with a reply soon afterwards.  They inform you of any new laws regarding Landlords. The staff are always pleasant and helpful. I would recommend them to any new Landlords as I have nothing but praise for them as they are efficient and I know my houses are in safe hands.

 

 

 

Kind regards

Marcia Chadwick

 

Accountant speak

Thank you Judith for your very swift response and for emailing the comprehensive reports I need to complete my client's tax return.  Much appreciated.

Richard Robinson FCA

Director

 

Lucky to have RPC for Letting Agent

The sale has now completed, and after years of renting, I actually own the property.  I can't thank you enough for everything.  I feel very lucky to have had such excellent Landlords and RPC Letting Agents as my agents.  When you told me the Landlords wanted to retire and sell the property, and suggested I let the Landlords know I was interested in buying, I didn't think this would happen, but now it has and I can't thank you enough. 

Alison F  (Bacup)

Excellent Agency

"I would recommend Mujeeb, Steve, Judith & Yvette, to tenants and potential landlords alike. They have much to offer in a sometimes difficult market sector. "

Thank you from tenant

May I thank you for being such great property agents.  This is a months leaving notice – sorry we have to move out of the area.

Best letting agent says tenant

Hi Mujeeb,

I am moving back into Burnley and want to get a house from RPC.  I told my partner you are the best letting agent – you helped me before and I want a house in good repair that I can keep nice for my family.  Please let me view anything you have available.

Can’t thank you enough

RPC, I can’t thank you enough!  I work in a busy  crown court and my working day is occupied with the sort of things most people read about in the papers. As a side line, several years ago I ventured in the property world and bought on mortgage, some small houses in Burnley as an investment for my kids future. Recently I have encountered ongoing problems with finding suitable tenants in one of the poorer areas of the city. One particular house was empty for nearly a year and was prone to damage by idle and reckless damage, caused by young hands unoccupied by work with a grudge to bear about the state of the local Burnley economy.

I had tried all avenues to find a tenant but nothing came of it . I was getting to feel more like one of the vandals who could have taken it out on my house. I then turned to Rehman Property Consultants. I had never been keen on approaching Estate Agents to help find tenants. They ask an arm and a leg and seemingly do not do much for the large up front fee asked for. RPC operate a different system . They charge landlords much less for tenant sourcing, they charge little if anything to a potential tenant. They know the streets of Burnley well and know the difficulties of the business both from a landlords and a tennants side of things. Most of all though they have a ready supply of tenants waiting to move in. I called up on a Monday and by the weekend a couple had signed up with RPC.  RPC  helped with  both the letting agreement and entitlement to Housing  Benefit. Bingo!  My problem was solved. I could not recommend them more. A big thanks to you RPC . Happy to talk to anybody about the excellent service received thus far.  

Much Appreciated

Hi Mujeeb

Many thanks for your help – it’s much appreciated. I’ll cancel our appointment at the bankruptcy court! Ha Ha.

As I say, I really appreciate the fact you’ve sorted a tenant for this property. I understand the issues surrounding finding appropriate tenants in this area, and am grateful to you and your team for taking on our property, and getting it off the “empty properties” list, and back into occupancy by a paying tenant.

Best possible hands

I feel as though I am in the best possible hands going forward. RPC know exactly how to handle any unforeseen circumstance in the rented sector and along the way have treated me, as a landlord in an exemplary manner having turned round my portfolio from a negative situation to a positive one. Thank you RPC for an excellent job.

Thanks for being an excellent Landlord

Dear RPC,

?Please accept this letter as notice to end our tenancy at BB10 2BP. We enjoyed living in the house, and would like to stay but now that we have another child we need to move to a larger property. Once again, thank you for being an excellent landlord.?

Kind Regards?

Hugely positive experience

Hi Mujeeb – Just a note to thank you for your excellent work and help in sorting my portfolio. If you ever need a referee, I would be more than happy to speak to or even meet potential investors and share with them my hugely positive experience.

Solid and Reliable Agent – RPC

As a landlord it’s important to know your property and asset is being looked after especially when your based out of the area and you rely on your letting agent to be the eyes and ears on the ground. After trying a number of letting agents for our property, all of them fell short, until we tried RPC.

RPC have been very quick to act when needed and we know with them the property and tenants are being looked after and are in safe hands. There local knowledge is exceptional which is critical when it comes to finding the right tenant.

?Keep up the good work RPC. With many thanks from?

THANK YOU RPC

Hi everyone, that is everyone in the office.? Rosemary & I just want to say a very big THANK YOU.
We have got this months money in from the rent.
It means so much to us to have such a great group of folk looking after us.
THANK YOU? THANK YOU
Yours

Professional and considerate

Just a note, to say thank you very much for all your help with my property in Burnley.

I have found you all to be professional and considerate in all my dealings with you, so thank you again.

Action Man Mujeeb ( RPC MD)

Thank you for this report – I tried for years to get my previous agent to give us something similar. At last I am properly informed and I have great confidence in Action Man (Mujeeb) and all his team.  Thanks again.